Cancellation / return & withdrawal policy

ORDER CANCELLATION FROM THE CLIENT

For any order cancellation (total or partial) the customer must send a) e-mail to sidiropoulou.r@hotmail.gr, b) call +30 6983 739 729.

ORDER CANCELLATION FROM THE SHOP

The customer's order can be canceled for one of the following reasons:

A) Non-payment of the order within a reasonable time when the method of payment is bank deposit

B) When due to a technical error the price indicated or the description on the product is incorrect

C) When the product ordered is unavailable and has not had time to update the system, and / or when it can not be supplied by its supplier for any reason and cause

D) In case the customer does not use the ordering system properly

E) In case the execution of the order contradicts laws, rules and regulations

F) In cases of force majeure.

RETURN OF ORDER - PRODUCTS

The customer can return any product for FREE and the money will be refunded within 5 working days, in case the return is due to an error of the online store or he does not want to receive the product within the specified period (the return can be done by issuing credit or with a refund).

The refund in case of order with COD or DEPOSIT, is done by depositing the amount from the online store to a bank account of a greek bank that will be indicated by the customer.

Refund in case of order by Credit Card or PAYPAL payment method, is done digitally.

If the customer wants to return a product for personal reasons beyond 5 days, in case of no mistake by the online store, then the shipping costs must be covered by the customer.

WITHDRAWAL

The customer can withdraw the sale within 14 days from the shipment of the product and at his own expense return it to the online store. The online store is entitled to accept the return of the product ONLY in case the packaging has not been violated, the product has not been altered and is accompanied by the payment receipt.

The refund money are sent within 10 working days of receiving the product.

Refunds for cash on delivery or bank deposit are made by bank transfer from the COMPANY account to the customer's account who should send the following information to the COMPANY:

-IBAN

-Account owner

-Name of the bank that the account belongs

Refund for credit / debit card payment or payment via PAYPAL is made via electronic systems.